← All filesStatus: delivered · live
CS-08 // Dossier
Service Business Platform
Inquiries sat unanswered and quotes were scheduled by hand. A rebuilt site wired to the CRM with calendar automation cut manual follow-ups 70% and dropped booking from three days to same day.
Exhibit // CS-08
R-02 · interface redrawn from the live build — zero client pixels
- Client
- R-01SEALED UNDER NDA. SPECIFICS WALK THROUGH LIVE. → BOOK
- Industry
- Service business (website + booking)
- System
- Service Business Platform
- Stack
- Web design · GoHighLevel · Booking
- Trigger
- A new inquiry hits the rebuilt website
- Metrics
- Measured results
01 // The problem
Inquiries sat unanswered for days, quotes were scheduled by hand, and reviews were an afterthought. Every request routed through the owner — the bottleneck in their own business.
02 // The system
Redrawn — no client data
The system
03 // The delta
Before and after go-live
Before
- Inquiries sat unanswered for days
- Quotes scheduled by hand, reviews an afterthought
- Every request routed through the owner — the bottleneck
With the system
- −70% manual follow-ups
- Booking time dropped from three days to same day
- Every inquiry answered and confirmed automatically
04 // What got done
4 entries
- B-01Rebuilt the website with lead-capture forms wired directly into GoHighLevel, so every inquiry became a tracked contact instantly
- B-02Automated the booking calendar with instant confirmations and reminders, cutting the back-and-forth to schedule a quote
- B-03Added automatic follow-ups on any unanswered inquiry so none went cold while the owner was out on a job
- B-04Layered in review collection and form analytics to see where inquiries converted or stalled
05 // Outcome
Measured results
- → Measured
manual follow-ups - −0%
- → Measured
time to book - 0 days → same day
- → Measured
booking confirmations - Instant
06 // The result
From the build log
- −70% manual follow-ups
- Booking time dropped from three days to same day
- Every inquiry answered and confirmed automatically
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