← All filesStatus: delivered · live
CS-01 // Dossier
AI Booking Concierge
An always-on AI front desk that answers every SMS and email lead, qualifies them, and books the right class automatically — no human in the loop.
Exhibit // CS-01
R-02 · interface redrawn from the live build — zero client pixels
- Client
- R-01SEALED UNDER NDA. SPECIFICS WALK THROUGH LIVE. → BOOK
- Industry
- Local martial-arts academy
- System
- AI Booking Concierge
- Stack
- GoHighLevel · Conversation AI · SMS · Email
- Trigger
- Any inbound SMS or email, day or night
- Metrics
- System scope
01 // The problem
Inbound leads arrived at all hours across SMS and email, and front-desk staff could not answer fast enough. Families with kids of different ages needed different programs, and slow or after-hours replies quietly lost trials.
02 // The system
Redrawn — no client data
The system
03 // The delta
Before and after go-live
Before
- Leads waited overnight for a reply
- Front desk triaged every inquiry by hand
- Families routed to the wrong program
- After-hours inquiries quietly lost
With the system
- Every inbound answered instantly, day or night
- Every prospect qualified and routed with zero human review
- Wrong-program bookings designed out
- Front desk freed from repetitive booking chat
04 // What got done
5 entries
- B-01Built a GoHighLevel Conversation AI agent that runs SMS and email in full auto-pilot, replying to every lead without waiting on a human
- B-02Routed each lead into 5 age-segmented program calendars with deterministic tie-break rules, so a prospect never lands in the wrong program
- B-03Handled multi-person family bookings in a loop — each family member booked in sequence, with lead and trainee data captured to CRM custom fields on every booking
- B-04Locked scripts for pricing deflection, common objections, and a verbatim self-disclosure rule, with human-handover triggers for medical, hostile, billing, or edge-case messages
- B-05Added a context- and opt-out-aware follow-up ladder for leads who go quiet, backed by a knowledge base and a 19-case QA suite that validated behavior before go-live
05 // Outcome
System scope — capability metrics, honestly labeled
- → Scope
leads left waiting - 0
- → Scope
auto-routing by age - 0-calendar
- → Scope
QA suite before go-live - 0-case
06 // The result
From the build log
- No lead left waiting — every inbound answered instantly, day or night
- Every prospect qualified and routed with zero human review
- Wrong-program bookings designed out, and the front desk freed from repetitive booking chat
Want a system like this one?
Free · 30 min · leave with a rough scope either way