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Case 01 · GoHighLevel
AI Booking Concierge
An always-on AI front desk that answers every SMS and email lead, qualifies them, and books the right class automatically — no human in the loop.
GoHighLevelConversation AISMSEmail
0
leads left waiting
5-calendar
auto-routing by age
19-case
QA suite before go-live
The problem
Inbound leads arrived at all hours across SMS and email, and front-desk staff could not answer fast enough. Families with kids of different ages needed different programs, and slow or after-hours replies quietly lost trials.
The approach
- →Built a GoHighLevel Conversation AI agent that runs SMS and email in full auto-pilot, replying to every lead without waiting on a human
- →Routed each lead into 5 age-segmented program calendars with deterministic tie-break rules, so a prospect never lands in the wrong program
- →Handled multi-person family bookings in a loop — each family member booked in sequence, with lead and trainee data captured to CRM custom fields on every booking
- →Locked scripts for pricing deflection, common objections, and a verbatim self-disclosure rule, with human-handover triggers for medical, hostile, billing, or edge-case messages
- →Added a context- and opt-out-aware follow-up ladder for leads who go quiet, backed by a knowledge base and a 19-case QA suite that validated behavior before go-live
The results
- ✓No lead left waiting — every inbound answered instantly, day or night
- ✓Every prospect qualified and routed with zero human review
- ✓Wrong-program bookings designed out, and the front desk freed from repetitive booking chat
“An always-on AI front desk that answers every SMS and email lead, qualifies them, and books the right class automatically — no human in the loop.”
Local martial-arts academy
Built with
GoHighLevelConversation AISMSEmail
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