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Case 05 · GoHighLevel
AI Accountability Platform
A $12K/mo subscription app was bleeding members who went silent after day three. AI-routed retention flows brought them back and gave the founder ~15 hours a week back.
GoHighLevelStripeDecision AISMS
+40%
re-engagement
2×
sessions completed
~15 hrs/wk
reclaimed by the founder
The problem
$12K/mo in subscriptions was slipping. Users went silent after day three, the founder was sending reminders by hand, and half of all trials lapsed before the first billing cycle ever ran.
The approach
- →Built tiered GoHighLevel workflows firing daily, hourly, and instant SMS off member behavior — silence, missed sessions, and inactivity each triggered a different cadence
- →Used Decision AI to read each member's state and branch them into a crisis-recovery flow or a motivational flow automatically, with no manual sorting
- →Wired Stripe lifecycle triggers to catch failing and lapsing trials before the first billing cycle, recovering members instead of losing them silently
- →Logged every touchpoint so flows stayed opt-out-aware and the founder could see and tune exactly what moved members
The results
- ✓+40% member re-engagement after going silent
- ✓Sessions completed doubled
- ✓Founder reclaimed roughly 15 hours a week of manual reminders
“A $12K/mo subscription app was bleeding members who went silent after day three. AI-routed retention flows brought them back and gave the founder ~15 hours a week back.”
Subscription accountability app
Built with
GoHighLevelStripeDecision AISMS
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